Repeated X-ray tube failures were disrupting production and triggering frequent warranty replacements. Although the immediate symptom was filament failure, the underlying cause remained unclear. This case shows how operating data turned assumptions into evidence and made the root cause visible – enabling a constructive, engineering-led solution rather than repeated replacements. As Pierre-Emmanuel Rigot, After-Sales Manager and Technical Field Engineer at X-RIS, explains, the situation had become frustrating for everyone involved: “It was very frustrating for both sides.”

Precision Imaging and minimal downtime – the High Power 15 Series. Find out how the Xtra Performance series' dual square focal spots, independent filaments, a larger beam and field of view, and a 15-degree target angle will give you a competitive edge.

The success of an inspection system is rarely decided at installation. It is decided months later, in daily use. Patrick Carlson has spent decades working inside aerospace manufacturing and inspection environments, supporting customers through change, training, and production pressure.  As Service Manager and Level III at North Star Imaging, he works where systems meet reality - helping customers balance capability, ease of use, and the human side of inspection. His perspective shows why long-term performance depends as much on people and workflows as it does on technology.