From the field. Interview with Pierre-Emmanuel Rigot, Technical & Customer Service at X-RIS
May 19, 2026
Repeated X-ray tube failures were disrupting production and triggering frequent warranty replacements. Although the immediate symptom was filament failure, the underlying cause remained unclear. This case shows how operating data turned assumptions into evidence and made the root cause visible – enabling a constructive, engineering-led solution rather than repeated replacements. As Pierre-Emmanuel Rigot, After-Sales Manager and Technical Field Engineer at X-RIS, explains, the situation had become frustrating for everyone involved: “It was very frustrating for both sides.”
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