Repair and return equipment to Denmark: EVO, ION, XMB, Y.SMART and Y.XPO

By completing the Return Equipment Form you will automatically receive an e-mail containing all the provided data and an individual RM number. Please refer to this specific RM number for all related transactions. You can return the product for service once your shipment is clearly labeled with your RM number.

Quotation process

After examining the product, you will receive a quote from Comet X-ray. Repairs will only be executed based on a formal purchase order.
Please note that repairs valued 1000 EUR or less excl. VAT, freight, etc., will automatically be repaired without prior quotation.
If needed, we can help you arrange the return freight back to you after repair. You will cover all freight costs.

Repair and return equipment to Denmark: EVO, ION, XMB, Y.SMART and Y.XPO

Please follow these important shipping instrutions:

  1. Shipping from an EU country to Denmark, these rules apply - click here
  2. Shipping from a country outside the EU to Denmark, these rules apply - click here

Portable and mobile products are classified as dangerous goods. Please take all needed precautions before sending the products, per the Material Safety Data Sheet:

  1. Mobile X-ray systems: Material_Safety_Data_Sheet_for_Mobile_X-ray_Systems_v9
  2. Portable X-ray systems: Material_Safety_Data_Sheet_for_Portable_and_Stationary_X-ray_Systems_v9

Customer information

Products and/or components to be returned

This form collects your personal data, which we need to respond to your request. The protection of your personal data is important to us. Please read our privacy policy to understand how we protect and manage the data you submit.