Technical support - Comet Industrial X-ray

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Technical support

Technical customer support requests

Fill-in all information below to create a support ticket. Please, share as much information as possible in the detailed issue description field if you have a technical problem:

What happened or what did you change before the problem occurred?
What have you done so far to solve the problem and what was the result of your effort?
...

For support requests on Comet YXLON products, visit https://comet-yxlon.my.salesforce-sites.com/service/

Please, contact your Comet X-Ray supplier If you are an end-user of our products and did not buy directly from us.

What is the nature of your issue?
Your issue in one sentence
Comet Product Family
Serial Number
Product Condition
Detailed Issue Description
Contact First Name
Contact Last Name
Contact Email
Contact Phone
Company Name
End User (not manadatory)
Service Engineer on Site ?
Remote Access possible ?
Diagnostic Report in BLOX ?
Country where the Comet product is located
Other Remarks, if any

You cannot add attachments now!

Once you have created the case in our ticketing system with your input above, you will immediately receive a confirmation email. Please, reply to the confirmation email with the attachments that you want to share: photos, videos, screenshots, diagnostic reports, ...